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Privacy Policy & Notice

Privacy Policy & Notice

Online Privacy Policy

YOUR PRIVACY IS IMPORTANT TO US. PLEASE READ THE FOLLOWING CAREFULLY.

This Online Privacy Policy explains how China Merchants Bank, New York Branch ("CMBNY", "us", "we" or "our") collects, shares, uses, and protects information when you visit or use this website and any other online services offered by CMBNY (collectively, our "online services" or "website").

As you review this Online Privacy Policy, please be aware of the following:

  1. Our online services are intended for a U.S. audience. If you visit or use one of our online services, your information may be transferred or processed in the United States.

  2. Our online services are not intended or directed to individuals under the age of thirteen (13), and we request that individuals under the age of thirteen (13) refrain from providing personal information through CMBNY's website.

  3. If you have a financial product or service with us, we will use and share any information that we collect from or about you in accordance with our Online Privacy Policy, which offers you certain choices with respect to the use and sharing of your personal information.

Information we collect

Personal Information

We may collect personal information from or about you, including, but not limited to, your name, email address, mailing address, telephone number(s), fax numbers, account numbers, limited location information (for example, a zip code to help you find a nearby branch or ATM), user name and password. We may also collect payment card information, social security numbers, driver's license numbers (or comparable) when you provide such information while using our online services and where we believe it is reasonably required for ordinary business purposes.

Other information we collect online

We may also collect certain information about your use of our online services. For example, we may collect usage, viewing and technical data, including your device identifier or IP address, when you visit our website, third-party sites or open emails we send. We or our third-party partners may also collect browser information, information collected through cookies, pixel tags, web beacons and other technologies, demographic information, other information provided by you, and aggregated and de-identified data. Where permissible under applicable laws and regulations, we may also use data that we collect on an aggregate or de-identified basis for various business purposes.

How we use the information you provide

We may use the personal information you provide us to:

  1. provide better services and products to you and our other users

  2. provide you with the information you have requested

  3. verify your identity and combat fraud

  4. facilitate and complete merchant-initiated or authorized transactions

  5. manage your preferences

  6. provide analytics and other value-added services

  7. comply with federal, state and local laws, relevant industry standards, and our contractual obligations

  8. for any purposes that we may specifically disclose at the time you provide or we collect your information.

How we share your personal information

Please see our Online Privacy Policy for information on how your personal information may be shared and how you may be able to limit certain types of sharing.

Linking to third party websites

We may provide links to websites or mobile apps operated and maintained by third parties for which CMBNY has no control. Privacy policies on such linked websites or mobile apps may be different from our privacy policy and security practices. You access such linked websites or mobile apps at your own risk. You should always read the privacy policy of a linked website or mobile app before disclosing any personal information on such website or mobile app.

Security

CMBNY has several safeguards in place to protect your personal information, including use of sophisticated encryption and authentication tools, to protect the security of the information that you share with CMBNY. Please note, the information you send over the Internet may not be secure when it is transmitted to us. We highly recommend that you do not use unsecure connections, channels or sites to communicate sensitive or confidential information (such as your passwords or Social Security number) to us.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished visiting our website. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe. Please visit our Security Commitment page for additional information.

Protecting Children's Online Privacy

CMBNY encourages protection of children's information on the internet. We do not intentionally collect personal information from children under 13 on our website without first obtaining consent from their parents or legal guardians. For more information about the Children’s Online Privacy Protection Act (COPPA) please refer to the FTC’s website at https://www.ftc.gov/tips-advice/business-center/privacy-and-security/children%27s-privacy.

Updating your information

It is very important that your account information is accurate. If your account information is incomplete or inaccurate in anyway, please contact us using one of the following:

  1. China Merchants Bank, New York Branch 535 Madison Avenue, 18thFloor New York, NY 10022

  2. Telephone: (212) 753-1801

  3. Email: cserv@ny.cmbchina.com

Updates to this Online Privacy Policy

This Online Privacy Policy is subject to change. Please review it periodically. If we make any changes, we will let you know by appropriate means such as by posting the revised policy on this page with a new "Last Updated" date. Any changes to this Online Privacy Policy will become effective when posted unless indicated otherwise. Your use of our online services following any changes to this Online Privacy Policy means that you accept the terms stated in the updated Online Privacy Policy.

CMBNY Privacy Notice